location
 
 
VISA, Mastercard and Eftpos
are accepted
.
Prices are subject to change
without prior notice.

 
  Spa's ETIQUETTE and POLICY
 

According to the initial inspiration to create PranTara as the most serene and relaxed place to all clients, we would like to request your kind cooperation to enhance such special spa environment as follows:

 

For Tranquillity

Please maintain conversations at a considerate volume in all treatment areas and leave your mobile on silence.

Arrival

To ensure a convenient check-in for each treatment, kindly arrive to PranTara 15 minutes prior to your treatment appointment.

In a late arrival, please note that it may shorten time of our staff’s service to you and thus limit our ability to offer you with the fullest experience possible.
It is also conceivable that late arrivals cannot receive an extension of scheduled treatments due to other bookings.

Attire

It is advised to wear comfortable clothing, particularly for some categories of the body treatment. At PranTara, we provide you with a bathrobe, towels, slippers and disposable underwear. Our professional therapists are trained to ensure your privacy is maintained at all times.

Valuables

We suggest you not to bring your valuables to the Spa as we regret that we cannot be responsible for any loss.

Health Conditions or Concerns

When making your spa reservation, please advise us of any health conditions such as high and low blood pressure, heart conditions, allergies, injuries, epilepsy, cancer, diabetes and cardiac problems or medical complication.

Pregnancy can sometimes restrict your treatments; especially those involve
the use of deep pressure, essential oil and other treatment involving heat. Massage or stimulating treatments are not recommended during the first three months. Please inform us of your condition so that we can assist you in selecting the treatments which best suit you.

Reservations

* It is advised to book well in advance prior to your arrival to secure your preferred date and time of treatment.

Cancellations

A treatment you have selected is specially reserved for you. We require our valued client an earliest minimum of 24 hours notice for cancelling any service
or rescheduling your reservation. Our receptionist will be more than happy to reschedule your reservation to meet your needs.

We do not refund all payment once paid for any circumstances as mentioned below:

- We retain the right to refuse service to anyone that appears to be under the influence of alcohol or other illegal substances.

- Our therapists are professionally trained and any inappropriate behaviors involving sexual affairs will end your treatment immediately.

Request for Male or Female Therapist

If you would feel more comfortable with either male or female therapist,
please advise us while making a reservation. We are doing our best to comply with your request.

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Terms & Conditions:
  • A Gift Certificate is valid for 12 months after the date of issue. Expired Certificates will not be honored
  • Each Gift Certificate permits ONLY the prescribed massage
    and/or spa treatment authorized.
  • If the cost of the selected treatment exceeds the purchased dollar value certificate, the holder will be required to make up the difference with an alternative form of payment such as cash or credit cards
  • Any unused balance will NOT be refunded or credited
  • Certificates CANNOT be used in conjunction with any other discount
    or promotion
  • All Gift Certificates are non-refundable
  • The Certificate must be presented to the receptionist to redeem treatments and services
  • PranTara disclaims any responsibility for the lost or stolen certificates
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